If it finds an external fault it should enable you to book an engineer.
After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.
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Same!! So frustrating!! I'm looking into cancelling and going elsewhere. It's a joke. Can't get into my laptop to work!! Sky need to sort it out. This is happening too often especially for the extortionate money we pay for it!
