Internet not connecting even after trying everything

[Richard340]

Have been without wifi/Internet access now for over 24 hours

Have done all of the remedy work such as restarting router, unplugging, resetting but cannot get any device to connect. I don't have enough technical knowledge to understand the router data.

I can't spend all day sat on the phone waiting for an answer and there doesn't seem to be any live chat available now nor an email address. Everything sends me to the forum.  3 green lights are on, on the front of the router.

I tried the ai helpline but they didn't help at all.

Any ideas what could be the issue and how I can fix it? 

[Chrisee · Accepted solution]

@Richard340 three green lights implies your hub is connected. Therevis a rare fault where the hub connects to Sky's servers but no data flows. Thecsolution is to power down the hub for an hour which should csusexa new connection.