Internet not available but wifi ok

[leetieb]

BT fixed external issue but still getting dropout on Internet. Tried usual hub resets on sky Q. Any ideas?

[Chrisee]

@leetieb what does the connection test in the My Sky app tell you - it works over a mobile connection if your internet light on the hub is amber? If you post your hub's connection stars taken when connected fotum users msy be able to help,diagnose the issue see Find your Sky Broadband router statistics

[leetieb]

 

 

[leetieb]

 

[leetieb]

@Chrisee 

Details posted of stats on hub

[Chrisee]

@leetieb as the Sky checker says there is nothing obviously wrong. Your connection is not outstanding but you have 66Mb/s down and 20Mb/s up. That connection has been up for 108 hours. Your devices connected by ethernet should test at around 60Mb/s over wifi it depends on the signal strength.

What happens to the LEDs on the hub when you lose connection?

[leetieb]

@Chrisee 

Thats the weird thing...nothing... it stays green. I think its a set up issue so I may need go back to basics and start over with sky q box, TV and hub! Appreciate your input though

[Chrisee]

@leetieb the Sky Q box acts as a wifi hotspot so if that has a marginal connection devices near it will lose connection. If you are trouble shooting an app like Wifi Sweetspots which directly measures wifi speed to the hub is useful install it on a phone and you caan see what is going on in different rooms.

Best of luck.