Discussion topic: Internet keeps going off
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Message posted on ‎02 Mar 2025 12:22 PM
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Internet keeps going off
The route keeps going off keep resetting it and it's still doing it
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Message posted on ‎02 Mar 2025 01:10 PM
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Re: Internet keeps going off
The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker
If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
If this is of no help give Sky a call to report it to them.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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