Internet keeps freezing

[SparkyMarc]

Hi 

About two or three times a day the last few days the internet freezes, it happens when I'm watching sky TV and when I check my mobile phone internet also stops 

It does come back eventually after a few minutes but a real pain when watching something then says waiting for programme to load

Can someone sort please 

Thanks

[Highlinder]

@SparkyMarc  Can you please follow the link below and pick the router you have to what the lights on the router and what the different colours mean.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

[MWIGGINS]

Hi.

This seems to be the same issue that I've been having over the last month or so. It isn't when watching recorded programs, but 'live' and more so when watching the program itself, not adverts. 

Does anyone have any ideas?

Thanks