Internet keeps fluctuating.

[Sonalc]

Internet keep cutting off and it's happening every now and then... all the lights are green on the broadband device but still when I try to connect device like phone and computer ,..I get msg connected with no Internet...this is affecting my work and its happening from past few days... Please can someone help

[Highlinder]

@Sonalcwhat colour is your router black or white?

[Sonalc]

Hi... it is black in colour..

[Highlinder]

@Sonalc Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[Sonalc]

 

[jamesn123]

@Sonalc 

What have you got connected via ethernet? There is collision packets.

Also your router has only been up for 2hrs and there is already a lot of traffic, how many devices do you have?

[Sonalc]

Not sure about Ethernet.. I have about 6 to 7 devices connected... may be ill call sky and get this sorted out...