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Discussion topic: Internet keeps dropping

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This message was authored by: The_Reeds

Message posted on ‎16 Jul 2025 11:42 AM

Internet keeps dropping

Hello,

We're having to reset our hub at least 2/3 times a day as our internet keeps dropping out. 
Once the hub has been reset it's ok for a while but then drops out after awhile. 
I've had to reset it a couple of times this morning but it hasn't lasted that long until it drops out again. 

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Avatar for Highlinder
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This message was authored by: Highlinder

Message posted on ‎16 Jul 2025 01:09 PM

Re: Internet keeps dropping

Posted by a Superuser, not a Sky employee. Find out more

@The_Reeds  black or white router from Sky?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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This message was authored by: The_Reeds

Message posted on ‎16 Jul 2025 02:36 PM

Re: Internet keeps dropping

A black one. 

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This message was authored by: jamesn123

Message posted on ‎16 Jul 2025 02:43 PM

Re: Internet keeps dropping

Posted by a Superuser, not a Sky employee. Find out more

Hi @The_Reeds 

Please post your router stats and we can see if there is an obvious issue

https://helpforum.sky.com/t5/Broadband-Talk/How-to-read-your-Sky-Hub-statistics/ba-p/3645346

 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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