Internet keeps dropping

[CS6]

My internet keeps dropping out constantly have to use my data off my mobile .... Sky q freezing and glitching as does the mini boxes due to the internet going off... constantly finding the internet on iPad only myself in during the day so not lots of traffic no gamers no streamers ... have reset router reset devices and sky q etc it's becoming a real issue thanks

[Hugh+Letwon]

Hi,

my internet keeps dropping out at random points during the day.  I have spoken with Sky numerous times, they have come and replaced the router and master socket. Open reach have tested the line and speed and quality is good. Firmware updates done on router and Glass.  Elimination diet done on devices attached to hub and down to just TVs Alexa and iPads using the Wi-Fi. No extenders fitted, just bare minimum of normal devices.  Used a net monitor to see other local networks for interference and tried changing channels to least used.  Moved the router to different places.  Still getting the random drop outs once or twice a day. Any thoughts ?

[Kevin-7248]

These occurring themes is, I'm sure down to the substandard routers and software of the routers designed to cope with such large internet speeds for gigafast. 

It's unable to cope for long periods of time so is cycling itself off and on. The sky router is a base model of providing reliable internet and shows it with its lack of UI admin page and settings. 

Unfortunately it's the sky hardware, but replacement of the router and testing again is the only option. 

Phone sky through to broadband department and get them to replace the router. 

[Hugh+Letwon]

Thanks, they have already replaced the router once all ready or are you suggesting that there are better ones they could provide?

if they don't or won't can I buy my own (best alternatives)?

[Kevin-7248]

Apologies, along with another thread, seeing your router stats, it's a G.Fast line (FTTC) and not Gigafast (FTTP), it could be down to the infrastructure provided to your home, as it's an old copper line.

I suffered with such issues on FTTC line and the best thing for it is the mass rollout of fibre cabling. We moved to an area with fibre and now on ultrafast plus - utilising the same broadband hub for both signal and speed. 

However, you could try the likes of replacing to a third party router, but in my experience, the best for this is ASUS routers which enable the automatic sourcing of the sky protocol (MER).

Amazon do these routers and if you want a 2-in-1 router and modem to completely replace your sky hub, check out the AT version not the RT of the ASUS. 

[Hugh+Letwon]

Thanks, I've fitted a mesh system and put the sky hub to just Ethernet.  So far 48 hours up with no drop out so keeping fingers crossed.  

[Kevin-7248]

@Hugh+Letwon 

Great to hear. 

Another point as well, virgin media hub (3) seems to enable so simplistically the bridge mode of the router to utilise the use of a third party router - thus acting like a modem for the router to project the signal a lot easier.

I see a lot of Amazon reviews buying routers where those virgin media hubs are swapped out for ASUS routers.

I don't really understand why sky make it so hard and don't have a bridge mode feature - would reduce the need for sky boosters and extenders really... would save a lot of wasted equipment by sky 

[rachey31]

I have had Sky a week and already had to buy an extended which is ridiculous (3 bed house). The router is APALLING. It constantly drops. What can I do to resolve it?

[Hugh+Letwon]

Ours was openreach issue in the end but use a deco now for better coverage 

[GoodCook]

Did you get this sorted? Ours constantly drops signal even though the lights stay lit

and I have also had to buy extenders because the signal drops to next to nothing in all other rooms.

 We live in a bungalow

[Hugh+Letwon]

It was an openreach issue, they changed the port and cleaned the connectors.   

DECO system works seamlessly around the house rather than the previous extenders. 

[Highlinder · Accepted solution]

@CS6 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[cookiemonsteruk]

@CS6 

Could you post your router stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[CS6]

I have tan a test and it shows everything green! It's so frustrating 

[Highlinder]

@CS6  Can you run this test when the internet has dropped.