Discussion topic: Internet keeps dropping
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Message posted on 03 Apr 2024 08:14 AM
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Internet keeps dropping
My internet keeps dropping for a few minutes and then is ok again.
This happened lots of times yesterday and has started to happen again this morning.
The router is visible and shows the internet light as flashing orange every time it drops and then back to green a few minutes later.
The checker in My Sky shows no issues every time!
As requested on similar threads, here is the router stats:
As this is negatively impacting my work, I'm hoping someone from Sky can assist please.
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All Replies
Message posted on 04 Apr 2024 09:06 AM
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Re: Internet keeps dropping
Hi @PaulLonny
Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the chat bubble to start the conversation.
Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Tom
Message posted on 06 Apr 2024 09:30 AM
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Re: Internet keeps dropping
Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.
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