Internet keeps dropping out

[Melissa+Jones]

Hello since yesterday my internet keeps dropping out 

[Chrisee]

@Melissa+Jones when you next lose connectivity check the lights on your Sky hub and use this guide https://www.sky.com/help/articles/hub-lights-explained-start

[Melissa+Jones]

I have tried this already 

[JimM1]

@Melissa+Jones If the lights are not changing for you then call sky 150 on your landline if it is working! Your other option is to switch the hub off for at least 2 hours!

[Marty+wild]

I had the same issue after the last round of router updates from sky.  Do you have a micro filter or the C 5 master socket? An Open Reach engineer  upgrade our micro filter to the new C 5 socket the upload is 35 mbps and download a constant 51 mbps 

[JimM1]

@Marty+wild That is just one load off rubbish, you are not getting that out off a standard 5c master socket even on a G.fast connection!

[Marty+wild]

Will that what the sky speed app is telling 

[Marty+wild]

[Daniel0210]

@Marty+wild 

Sky don't like it IP addresses, SSID or Mac addresses displayed so feel free to block out the IP address and re-submit. 

[Marty+wild]

Thanks for that 

[JimM1]

@Marty+wild You have got to see to believe, just a pity you have such a poor wireless wifi connection! What is the package speed you have from sky on a G.fast connection? What they used to do, so you must still be able to get from them!

What does Sky Ultrafast offer?

Sky Ultrafast is the provider's boosted G.Fast part fibre package, offering average download speeds of 145Mb per second at peak times, and 27Mb per second average upload speeds.

[Sofi2]

Hi

I have been having same issue no internet fir nearly 3 hours now 

[Sofi2]

Hi i am having same issues. Sky said its an issue to do with local telephone network lines

[JimM1]

@Sofi2 Have you done the information supplied as linked on post 2?

[Sofi2]

Yes i have tried those methods still not working