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Discussion topic: Internet keeps dropping out

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This message was authored by: willias

Internet keeps dropping out

Internet keeps dropping out. Keeps saying there is an issue between the router and phone connection box. Bought a new cable and connected but keeps dropping out intermittently.
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This message was authored by: Highlinder

Re: Internet keeps dropping out

Posted by a Superuser, not a Sky employee. Find out more

@willias Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

 

Is this what the broadband test is saying there is a problem between the router and the connection box (is this the one that the router is plugged into at the wall in your property?) or the one in the street?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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