Internet keeps dropping out

[willias]

Internet keeps dropping out. Keeps saying there is an issue between the router and phone connection box. Bought a new cable and connected but keeps dropping out intermittently.

[Highlinder]

@willias Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

Is this what the broadband test is saying there is a problem between the router and the connection box (is this the one that the router is plugged into at the wall in your property?) or the one in the street?