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Discussion topic: Internet keeps dropping out
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This message was authored by: willias
Message posted on 22 Apr 2024 07:16 PM
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Internet keeps dropping out
Internet keeps dropping out. Keeps saying there is an issue between the router and phone connection box. Bought a new cable and connected but keeps dropping out intermittently.
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This message was authored by: Highlinder
Posted by a Superuser, not a Sky employee.
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Message posted on 22 Apr 2024 08:14 PM
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Re: Internet keeps dropping out
@willias Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...
Is this what the broadband test is saying there is a problem between the router and the connection box (is this the one that the router is plugged into at the wall in your property?) or the one in the street?
If someone has helped give them Like.
If you have found this solution helpful please tick this as the answer.
If you have found this solution helpful please tick this as the answer.
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