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This discussion topic has been answered Discussion topic: Internet keeps dropping out

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This message was authored by: IM3605

Internet keeps dropping out

Most morning this last week we get a strong WiFi link that says no Internet it has happened some evenings so we cannot watch streamed TV

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This message was authored by: caesarome Answer

Re: Internet keeps dropping out

Posted by a Superuser, not a Sky employee. Find out more

@IM3605 

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

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This message was authored by: caesarome Answer

Re: Internet keeps dropping out

Posted by a Superuser, not a Sky employee. Find out more

@IM3605 

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

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This message was authored by: IM3605

Ni WiFi again

WiFi is connected but no Internet again that's 5 days in a row
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