Internet keeps dropping out

[Catdate12]

Internet drops out at least 10 times a day!! 

[cookiemonsteruk]

@Catdate12 

Can you post your hub stats

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[Catdate12]

Router Statistics

System Up Time: 470:43:50

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 4191 5961 0 2960 3566 00:02:50 LAN Up 109676741 67215466 241 10192 0 470:43:50 WLAN (2.4 GHz) Up 49261293 24853866 0 9456 0 470:41:25 WLAN (5 GHz) Up 426973753 248663694 0 0 0 470:41:14

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Broadband Link Downstream Upstream Connection Speed (Kbps) 15000 3695 Line Attenuation (dB) DS1:20.7    DS2:56.7    DS3:86.3 US0:8.2    US1:45.4    US2:0.0 Noise Margin (dB) DS1:11.7    DS2:11.7    DS3:0.0 US0:7.1    US1:7.0    US2:0.0

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Poll Interval:

Seconds (at least 3s):

[Lisa+G]

Yep  - same here, it's impossible to work without hotspotting to my phone

[cookiemonsteruk]

@Catdate12 

And can you "run tests" on your my sky app and post the info in "more about your connection"

[Catdate12]

Status: Warning

15 Mb/s

Access line speed to your hub is 15 megabits per secondAccess line speed to your hub

It's the speed between your local telephone exchange or street cabinet and your Sky hub.

The speed you get to a WiFi connected device might be lower. It can depend on how far it is from your hub, how it's connected and how many other devices are connected to your hub.

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More about your speed

Your package: Sky Broadband Superfast

Estimated upload speed: 3.6 Mb/sEstimated upload speed: 3.6 Megabits per second

Normally available download speed23 - 35 Mb/sNormally available download speed 23 to 35 Megabits per second

Guaranteed Minimum Download Speed: 20 Mb/sGuaranteed Minimum Download Speed: 20 Megabits per second

Don’t think you’re getting your Guaranteed Minimum Download Speed?

Data usage

971 GB

Average used in the last 12 months

Average used in the last 12 months: 971 gigabytes

More about your usage

Speed history

Your speed over the last 14 days

[cookiemonsteruk]

@Catdate12 

"Guaranteed Minimum Download Speed: 20 Mb/s"

There is a line fault that needs reporting to sky for an openreach engineer.

Call sky on 150 from your landline or
zero three three three seven five nine one zero one eight from any other phone

Or if in Ireland

Call sky ireland on

08.185.00.27.2
Remove all the full stops

[cookiemonsteruk]

@Lisa+G 

Could you post the same info as above

[Lisa+G]

@cookiemonsteruk thanks - I've managed to get through to them on the phone, and they're testing the line.  Can't run stats at the moment as the internet doesn't stay connected for long enough.  Thanks for your help!

[scargill]

For over a week we have had hardly any internet. It kept dropping out, but now we have no internet connection at all. Tried ringing sky tried to fix issues. Still no internet. Im paying a lot of money to sky for my sky. Yet , not there when we need them