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Discussion topic: Internet keeps disconnecting

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This message was authored by Dan7256 This message was authored by: Dan7256

Internet keeps disconnecting

My internet keeps disconnecting roughly every 10-15 minutes at its worst. I have run rhe checker however this doesnt work when the internet is down. This means i can only run it when the internet is up and running and it therefore doesnt detect any issues. I have tried turning the router off and then reconnecting however this doesnt solve the issue either. The number of devices connected is the same as normal too. I am now stuck for what the issue may be. If anyone can help it would be greatly appreciated.

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Internet keeps disconnecting

Posted by a Superuser, not a Sky employee. Find out more

@Dan7256  It does work when the internet is down, this can be ran through the Sky app or using the link below.

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https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If the checker comes back green okay, click on the broadband button to run an updated broadband test.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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