Internet keeps disconnecting or dropping

[Fozy]

Hi I am new to sky broadband as started on 2nd October but I have been waiting for over week and I rRealised the internet keeps dropping or disconnecting and my net starts to brows or takes so long to open. Even my kids have realise thers a problem and I didn't have this with previous provider. Can you please help. As I can't keep getting this happening. 

[Tom-W19]

Hi @Fozy 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you Fozy . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks