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Discussion topic: Internet keep going off

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This message was authored by Jackyc This message was authored by: Jackyc

Internet keep going off

The hub keep going loses connection this has been happening few a few weeks but getting worse.... I rang the other day about this issue and they said that the Internet is working
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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Internet keep going off

Posted by a Superuser, not a Sky employee. Find out more

@Jackyc 

 

Could you post your hub stats

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

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Jackyc
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This message was authored by Jackyc This message was authored by: Jackyc

No Internet

Once again gone off
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No Internet

Posted by a Superuser, not a Sky employee. Find out more

@Jackyc 

If you post your router stats as suggested last week someone will be able to advise you (I'm afraid they are a foreign language to me).


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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