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Discussion topic: Internet keep dropping

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This message was authored by: soniagray123

Internet keep dropping

Internet keep going off , I have reset the router.
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This message was authored by: caesarome

Re: Internet keep dropping

Posted by a Superuser, not a Sky employee. Find out more

@soniagray123 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

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