Internet issue

[Sarahx333]

Internet keeps dropping out and unstable connection. Over past 2-3 weeks, in that time neighbours have had internet and cable runs within inches of each other  into house.  Probably experiencing loss of internet for more than 50% of the time atm. Hybrid working for NHS so internet is crucial to my work also. 

[caesarome]

@Sarahx333 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.