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Discussion topic: Internet issues

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Avatar for Bat1231
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This message was authored by: Bat1231

Message posted on ‎07 Jan 2025 04:45 PM

Internet issues

Having internet issues it very slow speed
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Avatar for jamesn123
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This message was authored by: jamesn123

Message posted on ‎07 Jan 2025 04:57 PM

Re: Internet issues

Posted by a Superuser, not a Sky employee. Find out more

@Bat1231 

Which Sky hub do you have?

Is it on all devices or just one?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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This message was authored by: Bat1231

Message posted on ‎08 Jan 2025 02:25 PM

Re: Internet issues

I don't now why internet box it is .. it the white sky internet WiFi box and the internet is **bleep** and keeps dropping .
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This message was authored by: Daniel0210

Message posted on ‎08 Jan 2025 02:46 PM

Re: Internet issues

Posted by a Superuser, not a Sky employee. Find out more

@Bat1231 
In case you’re not aware you aren’t directly contacting Sky Customer Services on here. We are mainly customers trying to help other customers. Your other post on the same issue has been removed as you have this one where @jamesn123 is trying to assist you. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: jamesn123

Message posted on ‎09 Jan 2025 12:12 PM

Re: Internet issues

Posted by a Superuser, not a Sky employee. Find out more

@Bat1231 

Okay so your on Sky WiFi Max if your box is white.

Do any lights change on it or is the WiFi signal just poor?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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This message was authored by: Bat1231

Message posted on ‎09 Jan 2025 03:00 PM

Re: Internet issues

To be honest I don't now my internet is running low I've restarted and turned it off for five mins and nothing improved I've got a engineer coming out anyway 

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