Internet issue

[Sebastian3]

Hi , can somebody help me please as the internet in the house is soooo slow and on the first floor is innexisistent ! I even upgrade and still have the problem ! I need to get in touch with somebody asap ! 
Regards 

Sebastian 

[Greenfingers001]

Hi there @Sebastian3 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147