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Discussion topic: Slow speed around house
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This message was authored by: Itrax
Message posted on 04 Dec 2024 08:13 AM
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Slow speed around house
Hi, the speed of our broadband is in single figures at times around our house.
although I'm still in contract, can this be cancelled as I need to go to a faster WiFi
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This message was authored by: TimmyBGood
Posted by a Superuser, not a Sky employee.
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 04 Dec 2024 08:41 AM
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Re: Slow speed around house
@Itrax wrote:
although I'm still in contract, can this be cancelled
The Sky Speed Guarantee has a clause regarding cancellation within a minimum term if the Guaranteed Minimum Download Speed cannot be delivered.
Note that this is different to the various WiFi 'Guarantees' which aren't really any such thing.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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