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Discussion topic: Internet issue

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This message was authored by Tomtom19871 This message was authored by: Tomtom19871

Internet issue

Hi 

I upgraded my WiFi hub to the new white one and since doing I have issues with using my broadband and I spoke to someone yesterday and they ran numerous checks and all came back successful but there is a massive issue as the WiFi keeps dropping out and I have gigafast and before the hub change I was getting 996mbs and now I am lucky to get 112 mbs is this something that anyone has noticed 

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This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Internet issue

Posted by a Sky employee

Hi @Tomtom19871 

 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom
This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Internet issue

Posted by a Sky employee

We are still looking to help you @Tomtom19871 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

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