Internet is rubbish

[sazzy116]

We recentley renew our contract for tv BB and phone the lady took our sky boost off and since then the internet has been rubbish very limited upstairs and out the back of the house it has even affected my ring doorbell and cctv cameras my mum has tried ringing but no answer all we want is sky boost added back on 

Any help please 

[mae-3]

@sazzy116 

Boost doesn't provide any additional equipment unless you experience an issue and then wireless boosters are provided free of charge, while it isn't free you pay a monthly fee! 😉

[sazzy116]

Yes we was paying £6 a month 

[mae-3]

@sazzy116 

Did you have to return a wireless booster?

[sazzy116]

 

[sazzy116]

No nothing 

[mae-3]

@sazzy116 

Do you have a wireless booster in the house, if so then that would have been disabled by Sky's system, otherwise Sky is just playing with your mind, IMHO, to reinstate Sky Boost so they get additional money.

Recommend if there is a fault you contact Sky to get it fixed, if you have a booster that would have been disabled without Sky boost then you'll need to reactive that feature for a price a month of £6 or whatever you can negotiate. 😀

[sazzy116]

We only have the thing in the wall. My mum has trying ring but they either don't answer or they hang up 

[mae-3]

@sazzy116 

Only the account holder has access to Sky and can negotiate, unfortunately.

[sazzy116]

Yes that's my mum but she can't get through to sky surely there is another way as even the chat bot hasn't a clue 

[mae-3]

@sazzy116 

Superusers can escalate the post for your mum only, unfortunately, they don't always escalate but for the possibility of an additional fee monthly I'm sure they'll escalate.

Recommend this is escalated to PM, there is the possibility of additional money in it for Sky or to keep this customer's mum happy! 😎

[Chrisee]

@sazzy116 while we can escalate posts if you are not the account holder Sky cannot help you until your mother has told them already you can act for her. However adding the Boost bundle wont magically improve  connection your current issue is being caused by something else.if you post your hub's stats forum members maybe able to help see Find your Sky Broadband router statistics