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Discussion topic: Internet is not working

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Avatar for Ashrafcse
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This message was authored by: Ashrafcse

Message posted on ‎31 Dec 2024 01:29 PM

Internet is not working

I have problems with my broadband. Unable to connect Internet. Intermittent access. I tried to reset cables and troubleshoot as per the instructions advised on sky app. No luck.
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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎31 Dec 2024 01:33 PM

Re: Internet is not working

Posted by a Superuser, not a Sky employee. Find out more

@Ashrafcse 

Try running the line test here:

 

https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

 

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