This discussion topic has been answered Discussion topic: Internet is down
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Message posted on 30 Oct 2025 06:06 AM
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Message posted on 30 Oct 2025 07:12 AM
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@JonL1910 an orange internet light indicates the hub has lost connection to the exchange. As a first step log into the My Sky app using a mobile connection and run the service checker to see if it tells you that Sky arexaware of a fault affecting your line. If it doesnt call Sky to report the issue so they can get it checked out.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Message posted on 30 Oct 2025 07:12 AM
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@JonL1910 an orange internet light indicates the hub has lost connection to the exchange. As a first step log into the My Sky app using a mobile connection and run the service checker to see if it tells you that Sky arexaware of a fault affecting your line. If it doesnt call Sky to report the issue so they can get it checked out.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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