Internet is down sevenoaks kent

[Slick2]

Please have this sorted  ASAP & updates would be good aswell as most poivders di t give update 

[Daniel0210]

@Slick2 
You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

Sky normally quote 2 WORKING DAYS as a potential fix time. This is the service level agreement in the UK between ISPs and Openreach for fixing a fault as Openreach claim to be successful within that timeframe in 85+% of cases.

Sky don't update individual customers on progress. 

[MarkGoldsmith]

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@Slick2 wrote:

Please update ASAP 

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you won't get an update seeing how this is a community of other Sky customers.

[lettice]

Firstly, see what it shows from the following;

To check there are no current outages in your area;
https://www.sky.com/servicechecker

Next, if not, would be worth try running a line test;
https://www.sky.com/help/articles/broadband-diagnostic-start

[Daniel0210]

@Slick2 

No need for two threads. The replies have been merged.