Internet interruption during Sky installation

[Alessandra5]

Hi, Tomorrow, an engineer is coming to install the Sky set. Since I use the internet for work, I would like to know if there will be interruptions to the internet connection during the installation. For example, can I still use my current internet provider during the installation? Does Sky Broadband go live right away, or will it take some time?

[jamesn123]

@Alessandra5 

There will be a period of connection loss when the engineer switches things over. This connection loss could extend up until midnight if Sky's activation systems are being slow. 

[Alessandra5]

Hi, thank you very much for your reply.

Then,  can I use my current provider until the Sky service is fully up and running?

[jamesn123]

@Alessandra5 

If Sky is replacing your current provider its more than likely your current provider will disconnect at the time of install.