@ChristineA66 if you have a black Sky hub podt the connection stats as they give useful information otherwise it is guess work see Find your Sky Broadband router statistics
The lights on the hub can help you diagnose the problem yourself see https://www.sky.com/help/articles/hub-lights-explained-start
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
