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Discussion topic: Internet failing everyday

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ChristineA66
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This message was authored by ChristineA66 This message was authored by: ChristineA66

Internet failing everyday

‎06 Nov 2024 02:38 AM

Every day for around 3 weeks my connection to internet fails.  It comes back on after I switch off and on again at box.  An clues what I should do?

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Chrisee
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Superuser
This message was authored by Chrisee This message was authored by: Chrisee

Re: Internet failing everyday

‎06 Nov 2024 07:15 AM

Posted by a Superuser, not a Sky employee. Find out more

@ChristineA66 if you have a black Sky hub podt the connection stats as they give useful information otherwise it is guess work see Find your Sky Broadband router statistics

 

The lights on the hub can help you diagnose the problem yourself see https://www.sky.com/help/articles/hub-lights-explained-start

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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