Discussion topic: Internet drops out?

This message was authored by: Derekskingle · ‎21 Mar 2025

Internet keeps dopping out intermittently. Tried numerous things, but it still works - very annoying.

This message was authored by: caesarome · ‎21 Mar 2025

Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

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This message was authored by: Derekskingle · ‎21 Mar 2025

Did all that and it shows a steady and stable connection, but still it drops out intermittemenly. I am using a Mac on Wi-Fi and never had a problem prevsiouly, just since I installed a new Sky Hub. Any idea on the best number to ring please? Thanks for your help.

This message was authored by: Daniel0210 · ‎21 Mar 2025

@Derekskingle wrote:

Any idea on the best number to ring please?

@Derekskingle

Dial 150 free from your Sky Talk landline.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Internet drops out?

Internet drops out?

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