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Discussion topic: Internet drops out and booster needed

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This message was authored by: Michaela61

Internet drops out and booster needed

I just got new fibre as my old internet was dropping out. It still seems to be doing that and also my new setup doesn't reach my loft so looks like I need another booster!

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This message was authored by: Me134

Re: Internet drops out and booster needed

Posted by a Superuser, not a Sky employee. Find out more

@Michaela61 wrote:

I just got new fibre as my old internet was dropping out. It still seems to be doing that and also my new setup doesn't reach my loft so looks like I need another booster!


Your internet or your wifi as they are separate issues?

 

If wifi then if you have the Sky Max WiFi add-on you'll need to call or chat with them and ask. For the 2nd and/or 3rd extender they usually send out an engineer who determines what's needed and the best placement for them.

 

Either 150 on a Sky broadband landline or Sky mobile or have a look at https://www.sky.com/help/articles/contacting-sky

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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub
Pair of TP-Link Deco BE65's in AP mode used for main WiFi access, main Deco hardwired to Max hub

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