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Discussion topic: Internet dropping
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This message was authored by: Jrgs
Message posted on 12 Jul 2025 06:30 AM
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Internet dropping
My internet connection keeps dropping. I have gone through all the diagnostics but still stays "connected but with no internet connection"
Any ideas or do you think I need a new router?
Thanks
Judith
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This message was authored by: Chrisee
Posted by a Superuser, not a Sky employee.
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Message posted on 12 Jul 2025 06:50 AM
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Re: Internet dropping
@Jrgs less unlikely its the hub as line issues are more common but call Sky report the issue and seecwhat they say. Ifvthecdiagnostics indicate there is an issuecwith the hub they will swap it for you.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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