@NaomiStrickland check the line activation date if its a new line as the as hubs arrive a couple of days before that. However assuming its a replacement unit or the activation date has passed and you have checked the unit is connectted (see https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have) give Sky a call to report the issue.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
