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Discussion topic: Internet dropping

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Avatar for Mel53
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This message was authored by: Mel53

Message posted on ‎08 Mar 2024 08:22 PM

Internet dropping

My internet repeatedly drops roughly every 10 minutes to my tv. All green lights and tests saying there's nothing wrong. Help 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎08 Mar 2024 08:25 PM

Re: Internet dropping

Posted by a Superuser, not a Sky employee. Find out more

@Mel53   Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Avatar for Highlinder
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This message was authored by: Highlinder

Message posted on ‎08 Mar 2024 09:03 PM

Re: Internet dropping

Posted by a Superuser, not a Sky employee. Find out more

@Mel53  How is the TV connected to the router? Is it via wired ethernet cable or over Wi-Fi?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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