Discussion topic: Internet dropping
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 29 Sep 2026 09:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Internet dropping
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 30 Sep 2026 06:52 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Internet dropping
@vwmez the lights on the hub will tell you if there is an issue with the connection see https://www.sky.com/help/articles/hub-lights-explained-start. The online service checker cannot pick up short line drops. If the line iscdropping frequdntly call Sky to see what they can do,
However you can be booted out of a game for other reasons than a loss of broadband connection. First cause can be WiFi interference if that applies reboot your hub so it finds a less congested channel. However that cannot affect a cabled connection but you can get packet loss if the hub us trying to serve multiple users at once so if you share the connection with a number of other people consider getting a third party gaming router. That is not a guarantee of trouble free gaming though as the routing to the server can get overloaded and indeed the server itself maybe over capacity.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on 03 Oct 2026 07:10 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Internet dropping
Hi all a sky engineer got in touch and we changed two settings on the gaming pc so the Internet settings did not go to sleep if a short drop ? Over my head but it seems to have worked for me
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page