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Discussion topic: Internet dropping out

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This message was authored by: Titopink

Message posted on ‎20 Apr 2024 02:45 PM

Internet dropping out

Internet connection  keeps dropping out.

done the online test and says it's ok

orange light is showing on the router

been dropping in and out since yesterday 

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Avatar for cookiemonsteruk
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Superuser
This message was authored by: cookiemonsteruk

Message posted on ‎20 Apr 2024 02:47 PM

Re: Internet dropping out

Posted by a Superuser, not a Sky employee. Find out more

@Titopink 

 

Could you post your hub stats

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

 

 

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This message was authored by: Titopink

Message posted on ‎20 Apr 2024 02:51 PM

Re: Internet dropping out

image.jpg

 internet light is out and voice light is orange. 

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Avatar for Ann53
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This message was authored by: Ann53

Message posted on ‎20 Apr 2024 04:15 PM

Re: Internet dropping out

This is the same as mine. Been waiting on an engineer for four days now.
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