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Discussion topic: Internet dropping out!

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Saintliz
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Internet dropping out!

‎14 Mar 2023 05:32 PM

My Internet keeps cutting out few times a day for at least a week. Why does this keep happening?

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cookiemonsteruk
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Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Internet dropping out!

‎14 Mar 2023 05:33 PM

Posted by a Superuser, not a Sky employee. Find out more

@Saintliz 

 

Can you post your hub stats

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

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Saintliz
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Re: Internet dropping out!

‎14 Mar 2023 06:35 PM

@cookiemonsteruk 

 

Screenshot_20230314-183452_Chrome.jpg

 

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cookiemonsteruk
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Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Internet dropping out!

‎14 Mar 2023 07:13 PM

Posted by a Superuser, not a Sky employee. Find out more

@Saintliz 

 

Could you "run tests" on your my sky app or sky.com account and post the info in "more about your connection"

 

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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Highlinder
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Re: Internet dropping out!

‎14 Mar 2023 07:42 PM

Posted by a Superuser, not a Sky employee. Find out more

@cookiemonsterukThink that the broadband has really changed. Only showing the the speed and other information On the connection test. Getting Green, Amber and Red on the test. But you can further test beyond that.

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cookiemonsteruk
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Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Internet dropping out!

‎14 Mar 2023 07:48 PM

Posted by a Superuser, not a Sky employee. Find out more

@Highlinder 

 

I noticed one post earlier on but didn't twig on. Makes hard to decide if they are below . However upload is well underperforming

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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cookiemonsteruk
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Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Internet dropping out!

‎14 Mar 2023 07:54 PM

Posted by a Superuser, not a Sky employee. Find out more

@Highlinder 

 

However you can click test my connection and it brings up the original info

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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Highlinder
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Re: Internet dropping out!

‎14 Mar 2023 07:57 PM

Posted by a Superuser, not a Sky employee. Find out more

@cookiemonsterukYes it does, that is why I said you can then do a further test which does show the normal information.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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cookiemonsteruk
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Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Internet dropping out!

‎14 Mar 2023 07:59 PM

Posted by a Superuser, not a Sky employee. Find out more

@Highlinder 

 

My bad 👍

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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Nguclub
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Re: Internet dropping out!

‎15 Mar 2023 08:33 AM

This is also happening to me. I upgraded my broadband on 17th Feb but it now drops out all the time. This used to happen when I first started working from home in Lockdown but it was resolved by Sky. Please can you do the same again?

Many thanks.  

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