Broadband
0

Discussion topic: Internet dropping out!

Reply
Saintliz
What's this?
This message was authored by Saintliz This message was authored by: Saintliz

Internet dropping out!

‎14 Mar 2023 05:32 PM

My Internet keeps cutting out few times a day for at least a week. Why does this keep happening?

Report post
Post 1 of 10
766 Views
Reply
0 Likes
Reply

All Replies

cookiemonsteruk
What's this?
Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Internet dropping out!

‎14 Mar 2023 05:33 PM

Posted by a Superuser, not a Sky employee. Find out more

@Saintliz 

 

Can you post your hub stats

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Report post
Post 2 of 10
763 Views
Reply
0 Likes
Saintliz
What's this?
Topic Author
This message was authored by Saintliz This message was authored by: Saintliz

Re: Internet dropping out!

‎14 Mar 2023 06:35 PM

@cookiemonsteruk 

 

Screenshot_20230314-183452_Chrome.jpg

 

Report post
Post 3 of 10
749 Views
Reply
0 Likes
cookiemonsteruk
What's this?
Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Internet dropping out!

‎14 Mar 2023 07:13 PM

Posted by a Superuser, not a Sky employee. Find out more

@Saintliz 

 

Could you "run tests" on your my sky app or sky.com account and post the info in "more about your connection"

 

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Report post
Post 4 of 10
739 Views
Reply
0 Likes
Highlinder
What's this?
Superuser
This message was authored by Highlinder This message was authored by: Highlinder

Re: Internet dropping out!

‎14 Mar 2023 07:42 PM

Posted by a Superuser, not a Sky employee. Find out more

@cookiemonsterukThink that the broadband has really changed. Only showing the the speed and other information On the connection test. Getting Green, Amber and Red on the test. But you can further test beyond that.



If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Report post
Post 5 of 10
732 Views
Reply
cookiemonsteruk
What's this?
Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Internet dropping out!

‎14 Mar 2023 07:48 PM

Posted by a Superuser, not a Sky employee. Find out more

@Highlinder 

 

I noticed one post earlier on but didn't twig on. Makes hard to decide if they are below . However upload is well underperforming

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Report post
Post 6 of 10
730 Views
Reply
0 Likes
cookiemonsteruk
What's this?
Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Internet dropping out!

‎14 Mar 2023 07:54 PM

Posted by a Superuser, not a Sky employee. Find out more

@Highlinder 

 

However you can click test my connection and it brings up the original info

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Report post
Post 7 of 10
724 Views
Reply
0 Likes
Highlinder
What's this?
Superuser
This message was authored by Highlinder This message was authored by: Highlinder

Re: Internet dropping out!

‎14 Mar 2023 07:57 PM

Posted by a Superuser, not a Sky employee. Find out more

@cookiemonsterukYes it does, that is why I said you can then do a further test which does show the normal information.



If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Report post
Post 8 of 10
721 Views
Reply
cookiemonsteruk
What's this?
Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Internet dropping out!

‎14 Mar 2023 07:59 PM

Posted by a Superuser, not a Sky employee. Find out more

@Highlinder 

 

My bad 👍

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Report post
Post 9 of 10
712 Views
Reply
Nguclub
What's this?
This message was authored by Nguclub This message was authored by: Nguclub

Re: Internet dropping out!

‎15 Mar 2023 08:33 AM

This is also happening to me. I upgraded my broadband on 17th Feb but it now drops out all the time. This used to happen when I first started working from home in Lockdown but it was resolved by Sky. Please can you do the same again?

Many thanks.  

Report post
Post 10 of 10
692 Views
Reply
0 Likes
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion