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Discussion topic: Internet dropping out for last 4 weeks

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This message was authored by Amy144 This message was authored by: Amy144

Internet dropping out for last 4 weeks

My internet has been dropping out for the last 4 weeks, on average it can do it at least 20 times a day. Sky sent an engineer who recommended an open reach engineer should what he did didn't fix the issue. His visit unfortunately didn't fix the issue. Every time I ring sky they pass it onto the network team who can't find a fault, even though I've been speaking to advisors when the broadband goes down. So they won't book an open reach engineer until they see a fault. Any suggestions? 

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Internet dropping out for last 4 weeks

Posted by a Superuser, not a Sky employee. Find out more

@Amy144 if you have a black Sky hub please post your hub's connection stats see Find your Sky Broadband router statistics

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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