Internet dropping lease renewing

[Corners247]

Hi

I am getting a similar issue, log is showing a lease renewal every 20mins,. Using a SR203 router with latest firmware, any help much appreciated.

[Bradley19G]

If I was you I would get straight on the phone to sky, as the only thing they offered was to replace the router (which fixed it ) so may be worth doing that instead of jumping through hoops 

[Corners247]

Thank Bradley19G

[cookiemonsteruk]

@Corners247 

Can you post your router stats

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

And a few days of syslog from the support menu on the router

[NickDn]

I am getting the same problem, my lease keeps renewing and I get drops on my router. In the end I have to reboot it to get the Q box to connect

03:57:26 syslog: System time is up to date
 04:27:59 syslog: Lease renewed 3600 ip 5.68.11.29
 04:58:16 syslog: Lease renewed 3600 ip 5.68.11.29
 05:27:04 syslog: Lease renewed 3600 ip 5.68.11.29
 05:56:46 syslog: Lease renewed 3600 ip 5.68.11.29
 06:04:47 syslog: Send out NTP request to ntp1.isp.sky.com
 06:04:47 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
 06:04:46 syslog: System time is up to date
 06:27:08 syslog: [50088.514000] Line 0: VDSL2 link down
 06:27:09 syslog: Clear IP addresses. IP connection DOWN.
06:27:10 syslog: [50090.341000] Line 0: xDSL G.994 training
 06:27:14 syslog: [50094.344000] Line 0: VDSL2 link down
 06:27:16 syslog: [50096.348000] Line 0: xDSL G.994 training
 06:27:31 syslog: [50111.351000] Line 0: VDSL G.993 started
 06:27:44 syslog: [50124.265000] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0
 06:28:27 syslog: ptm0.1 - WAN link UP.
 06:28:27 syslog: Received valid DHCP lease from server. Connection UP.
 06:28:27 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [B210181B034374/24A7DC7D0DD0/5.68.11.29/2.22.3059.R/2a02:c7f:1f3c:4100::1]
 06:28:43 syslog: bind 0.0.0.0 - Address already in use
 06:28:43 syslog: bind 0.0.0.0 - Address already in use
 06:28:43 syslog: bind 0.0.0.0 - Address already in use
 06:28:43 syslog: bind 0.0.0.0 - Address already in use
 06:53:51 syslog: Lease renewed 3600 ip 5.68.11.29
 07:27:07 syslog: Lease renewed 3600 ip 5.68.11.29

[Bob1362]

Did you change the router?

[NickDn]

@Bob1362 No, I have had no response - apart from a scammer picking this up and trying to get me to let them remote control onto my PC.  So be careful what you post on here as they somehow have our phone numbers.

[Bob1362]

@NickDn Sky are not very good at responding to most issues. The guy on the end of the phone tried to parm me off with something about too many devices connected to my router... 

I'll probably vote with my 💷 and change to another isp. 
good luck.

bob

[Carmenc]

My internet connection dropped couple hours ago and has not come back yet. Can you help me please?

[cookiemonsteruk]

@Carmenc 

Are you in Uk or Ireland?

You would need to call sky on 150 from your landline or
zero three three three seven five nine one zero one eight from any other phone to report a fault in the Uk

[Carmenc]

It's impossible to talk with customer service as we are training their staff today.

I called 150 from my landline and is not working

[hotpeppers]

Hi. After switching from BT ot SKY, I`m now seeing Internet drops out, just now after last nights. With BT I had no issues. So must be with SKY router or ???. In the past we did have issues with our aluminium lines into the house, and voice would cut Interent connection i.e if someone rang, the internet would be cut until reseting itself. But Openreach sorted that. I`m thinking it may have come back? Additionally, my phone is now plugged into SKY router. Originally, with BT, it was from the master socket i.e. separate from the router connection.

Here are my logs. What`s going on? (Had to remove repetions in log as repeated too many times)

00:00:21 syslog: [ 0.207000] brcmboard registered
00:00:21 syslog: [ 18.258000] eth2 (Ext switch port: 2) (Logical Port: 10) Link UP 10 mbps full duplex
00:00:21 syslog: [ 20.262000] eth1 (Ext switch port: 1) (Logical Port: 9) Link UP 1000 mbps full duplex
00:00:21 syslog: [ 20.321000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 1000 mbps full duplex
00:00:21 syslog: [ 21.282000] eth1 (Ext switch port: 1) (Logical Port: 9) Link DOWN.
00:00:21 syslog: [ 21.311000] eth2 (Ext switch port: 2) (Logical Port: 10) Link DOWN.
00:00:21 syslog: [ 21.339000] eth3 (Ext switch port: 4) (Logical Port: 12) Link DOWN.
00:00:23 syslog: [ 23.365000] eth2 (Ext switch port: 2) (Logical Port: 10) Link UP 10 mbps full duplex
00:00:24 syslog: [ 24.359000] eth1 (Ext switch port: 1) (Logical Port: 9) Link UP 1000 mbps full duplex
00:00:25 syslog: [ 24.417000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 1000 mbps full duplex
00:00:42 syslog: [ 35.080000] Line 0: xDSL link down
00:00:48 syslog: [ 43.094000] Line 0: xDSL link down
00:00:50 syslog: Voice Disconnected
00:00:54 syslog: Voice Connecting
00:00:58 syslog: [ 54.094000] Line 0: xDSL link down
00:00:58 syslog: [ 56.094000] Line 0: xDSL G.994 training
00:01:02 syslog: Voice Disconnected
00:01:13 syslog: [ 70.097000] Line 0: VDSL G.993 started
00:01:24 syslog: [ 82.097000] Line 0: VDSL G.993 channel analysis
00:01:24 syslog: [ 82.502000] Line 0: VDSL2 link up, Bearer 0, us=6793, ds=32904
00:01:24 syslog: [ 82.502000] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0
00:01:27 syslog: sky dhcpc client (v0.0.1) started
00:02:06 syslog: ptm0.1 - WAN link UP.
00:02:06 syslog: Received valid DHCP lease from server. Connection UP.

[cookiemonsteruk]

@hotpeppers 

Can you post your hub stats

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

And enter your full postal address below  and post the image after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[Thats+MrHunt2u]

Hi guys,

did any of you find a solution to this 

I am experiencing similar issues recently, and daily just after 3:00pm alexa radio stops for about 30 seconds and my VPN has to reconnect 

I can seee this in the router logs
May 25 15:12:43 syslog: Lease renewed 3600 ip 5.69.81.180

I have SR102  firmware 2.92.2510.R

thanks for any support 

[cookiemonsteruk]

@Thats+MrHunt2u 

Can you post your hub stats

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

And post maybe the last 24 hours of your syslog. Remove any reference to your public ip address and reformat the date stamps