Internet dropping lease renewing

[Bradley19G]

My internet had been dropping a lot the last few days I'm talking every 4 minutes sometimes for hours at a time.

here is my log, I'm sure it's this lease renewal causing it . It has been a nightmare the last few days, never had anything like it.

22:47:34 syslog: Time has been set from ntp1.isp.sky.com
22:47:34 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
22:47:39 syslog: bind 0.0.0.0 - Address already in use
22:47:39 syslog: bind 0.0.0.0 - Address already in use
22:47:39 syslog: bind 0.0.0.0 - Address already in use
22:47:39 syslog: bind 0.0.0.0 - Address already in use
22:47:41 syslog: WAN IPV6 UP
22:47:41 syslog: Voice IP Connection Up: 2a02:c7f:8260:3200::1/64
22:47:41 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D210216A036487/5070438151B8/ /5.14.2424.R/2a02:c7f:8260:3200::1]
22:47:43 syslog: TR69: Connect to Production ACS
22:47:43 syslog: TR69: Connection to ACS Complete
22:47:47 syslog: TR69: Voice Line SIP configuration received
22:47:47 syslog: Voice Disconnected
22:47:47 syslog: TR69: Close ACS Connection
22:47:51 syslog: Voice Connecting
22:47:51 syslog: Voice HARDENING
22:47:51 syslog: Voice Connected
22:47:51 syslog: Voice Disconnected
22:47:55 syslog: Voice Disconnected
22:47:58 syslog: Voice Connecting
22:47:59 syslog: Voice Connected
22:48:21 syslog: Send out NTP request to ntp1.isp.sky.com
22:48:22 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
22:48:22 syslog: System time is up to date
23:17:32 syslog: WAN IPV6 UP
23:18:43 syslog: Lease renewed 3600 ip
23:35:06 syslog: TR69: Connect to Production ACS
23:35:06 syslog: TR69: Connection to ACS Complete
23:36:13 syslog: TR69: Close ACS Connection
23:37:00 syslog: TR69: Connect to Production ACS
23:37:00 syslog: TR69: Connection to ACS Complete
23:37:05 syslog: TR69: Close ACS Connection
23:39:15 syslog: TR69: Connect to Production ACS
23:39:15 syslog: TR69: Connection to ACS Complete
23:41:23 syslog: TR69: wget failed - ConnectionError (3)
23:41:23 syslog: TR69: Close ACS Connection
23:41:23 syslog: TR69: Connect to Production ACS
23:41:23 syslog: TR69: Connection to ACS Complete
23:43:31 syslog: TR69: wget failed - ConnectionError (3)
23:43:31 syslog: TR69: Close ACS Connection
23:43:48 syslog: TR69: Connect to Production ACS
23:43:48 syslog: TR69: Connection to ACS Complete
23:43:52 syslog: TR69: Close ACS Connection
23:44:49 syslog: Lease renewed 3600 ip
23:47:32 syslog: WAN IPV6 UP
00:10:19 syslog: Lease renewed 3600 ip
00:17:32 syslog: WAN IPV6 UP
00:23:31 syslog: Voice Disconnected
00:23:32 syslog: Voice Connected
00:36:43 syslog: Voice Disconnected
00:36:44 syslog: Voice Connected
00:43:55 syslog: Lease renewed 3600 ip
00:47:32 syslog: WAN IPV6 UP
01:10:19 syslog: Lease renewed 3600 ip
01:17:32 syslog: WAN IPV6 UP
01:30:41 syslog: Send out NTP request to ntp1.isp.sky.com
01:30:42 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
01:30:42 syslog: System time is up to date
01:40:38 syslog: Lease renewed 3600 ip
01:47:33 syslog: WAN IPV6 UP
02:09:26 syslog: Lease renewed 3600 ip
02:17:33 syslog: WAN IPV6 UP
02:35:32 syslog: Lease renewed 3600 ip
02:47:33 syslog: WAN IPV6 UP
03:02:32 syslog: Lease renewed 3600 ip
03:17:33 syslog: WAN IPV6 UP
03:32:14 syslog: Lease renewed 3600 ip
03:47:33 syslog: WAN IPV6 UP
04:00:08 syslog: Lease renewed 3600 ip
04:04:27 syslog: Send out NTP request to ntp1.isp.sky.com
04:04:27 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
04:04:27 syslog: System time is up to date
04:17:33 syslog: WAN IPV6 UP
04:24:26 syslog: Lease renewed 3600 ip
04:47:33 syslog: WAN IPV6 UP
04:52:02 syslog: Lease renewed 3600 ip
05:15:33 syslog: [23440.258000] eth0 (Ext switch port: 0) (Logical Port: 😎 Link DOWN.
05:15:36 syslog: [23443.298000] eth0 (Ext switch port: 0) (Logical Port: 😎 Link UP 10 mbps half duplex
05:16:06 syslog: [23472.403000] eth0 (Ext switch port: 0) (Logical Port: 😎 Link DOWN.
05:16:09 syslog: [23475.430000] eth0 (Ext switch port: 0) (Logical Port: 😎 Link UP 1000 mbps full duplex
05:16:36 syslog: [23502.677000] eth0 (Ext switch port: 0) (Logical Port: 😎 Link DOWN.
05:16:39 syslog: [23505.700000] eth0 (Ext switch port: 0) (Logical Port: 😎 Link UP 1000 mbps full duplex
05:17:33 syslog: WAN IPV6 UP
05:17:50 syslog: Lease renewed 3600 ip
05:47:33 syslog: WAN IPV6 UP
05:51:08 syslog: Lease renewed 3600 ip
06:14:41 syslog: [26982.412000] eth2 (Ext switch port: 2) (Logical Port: 10) Link UP 100 mbps full duplex
06:17:33 syslog: WAN IPV6 UP
06:26:32 syslog: Lease renewed 3600 ip
06:46:51 syslog: Send out NTP request to ntp1.isp.sky.com
06:46:52 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
06:46:52 syslog: System time is up to date
06:47:34 syslog: WAN IPV6 UP
06:51:27 syslog: Lease renewed 3600 ip
06:53:43 syslog: [29320.087000] eth2 (Ext switch port: 2) (Logical Port: 10) Link DOWN.
07:15:27 syslog: Lease renewed 3600 ip
07:17:34 syslog: WAN IPV6 UP
07:47:34 syslog: WAN IPV6 UP
07:51:09 syslog: Lease renewed 3600 ip
08:17:34 syslog: WAN IPV6 UP
08:26:15 syslog: Lease renewed 3600 ip
08:47:34 syslog: WAN IPV6 UP
09:01:03 syslog: Lease renewed 3600 ip
09:02:45 syslog: Voice IP Connection Down
09:02:45 syslog: WAN IPV6 DOWN
09:02:47 syslog: Voice Disconnected
09:02:55 syslog: No lease renewal received
09:03:02 syslog: WAN IPV6 UP
09:03:02 syslog: Voice IP Connection Up: 2a02:c7f:8260:3200::1/64
09:03:02 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D210216A036487/5070438151B8/ /5.14.2424.R/2a02:c7f:8260:3200::1]
09:03:02 syslog: ptm0.1 - WAN link DOWN.
09:03:02 syslog: DHCP lease expired from server. Connection DOWN.
09:03:05 syslog: ptm0.1 - WAN link UP.
09:03:05 syslog: Received valid DHCP lease from server. Connection UP.
09:03:05 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D210216A036487/5070438151B8/ /5.14.2424.R/2a02:c7f:8260:3200::1]
09:03:05 syslog: TR69: Connect to Production ACS
09:03:05 syslog: TR69: Connection to ACS Complete
09:03:10 syslog: bind 0.0.0.0 - Address already in use
09:03:10 syslog: bind 0.0.0.0 - Address already in use
09:03:10 syslog: bind 0.0.0.0 - Address already in use
09:03:10 syslog: bind 0.0.0.0 - Address already in use
09:03:11 syslog: TR69: Close ACS Connection
09:03:12 syslog: Voice Disconnected
09:03:16 syslog: Voice Connecting
09:03:16 syslog: Voice Connected
09:28:07 syslog: Lease renewed 3600 ip
09:30:29 syslog: Send out NTP request to ntp1.isp.sky.com
09:30:30 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
09:30:30 syslog: System time is up to date
09:32:55 syslog: WAN IPV6 UP
09:57:49 syslog: Lease renewed 3600 ip
10:02:55 syslog: WAN IPV6 UP
10:03:32 syslog: Voice Disconnected
10:03:57 syslog: Voice Connected
10:22:44 syslog: Lease renewed 3600 ip
10:32:55 syslog: WAN IPV6 UP
10:57:50 syslog: Lease renewed 3600 ip
11:02:55 syslog: WAN IPV6 UP
11:29:20 syslog: Lease renewed 3600 ip
11:32:55 syslog: WAN IPV6 UP
11:56:56 syslog: Lease renewed 3600 ip
12:02:55 syslog: WAN IPV6 UP
12:07:34 syslog: Send out NTP request to ntp1.isp.sky.com
12:07:34 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
12:07:34 syslog: System time is up to date
12:12:14 syslog: Voice Disconnected
12:12:24 syslog: Voice Connected
12:29:55 syslog: Lease renewed 3600 ip
12:32:55 syslog: WAN IPV6 UP
12:57:52 syslog: [51145.608000] eth2 (Ext switch port: 2) (Logical Port: 10) Link UP 100 mbps full duplex
13:02:55 syslog: WAN IPV6 UP
13:04:44 syslog: Lease renewed 3600 ip
13:29:20 syslog: Lease renewed 3600 ip
13:32:55 syslog: WAN IPV6 UP
13:40:36 syslog: Voice Disconnected
13:41:20 syslog: WAN IPV6 UP
13:41:41 syslog: Voice Connected
14:03:32 syslog: Lease renewed 3600 ip
14:11:21 syslog: WAN IPV6 UP
14:36:50 syslog: Lease renewed 3600 ip
14:41:21 syslog: WAN IPV6 UP
14:41:46 syslog: Send out NTP request to ntp1.isp.sky.com
14:41:46 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
14:41:46 syslog: System time is up to date
15:03:03 syslog: [58648.893000] eth2 (Ext switch port: 2) (Logical Port: 10) Link DOWN.
15:06:50 syslog: Lease renewed 3600 ip
15:11:21 syslog: WAN IPV6 UP
15:38:20 syslog: Lease renewed 3600 ip
15:41:21 syslog: WAN IPV6 UP
16:11:21 syslog: WAN IPV6 UP
16:11:38 syslog: Lease renewed 3600 ip
16:25:36 syslog: TR69: Connect to Production ACS
16:25:36 syslog: TR69: Connection to ACS Complete
16:25:46 syslog: TR69: Close ACS Connection
16:38:24 syslog: [64361.968000] eth2 (Ext switch port: 2) (Logical Port: 10) Link UP 100 mbps full duplex
16:39:32 syslog: Lease renewed 3600 ip
16:41:21 syslog: WAN IPV6 UP
17:04:08 syslog: Lease renewed 3600 ip
17:11:21 syslog: WAN IPV6 UP
17:12:15 syslog: Voice Disconnected
17:12:22 syslog: Voice Connected
17:13:06 syslog: Send out NTP request to ntp1.isp.sky.com
17:13:06 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
17:13:06 syslog: System time is up to date
17:29:56 syslog: Lease renewed 3600 ip
17:41:21 syslog: WAN IPV6 UP
18:03:33 syslog: Lease renewed 3600 ip
18:11:21 syslog: WAN IPV6 UP
18:29:03 syslog: Lease renewed 3600 ip
18:41:21 syslog: WAN IPV6 UP
18:54:46 syslog: [72531.887000] eth2 (Ext switch port: 2) (Logical Port: 10) Link DOWN.
19:04:09 syslog: Lease renewed 3600 ip
19:11:22 syslog: WAN IPV6 UP
19:37:27 syslog: Lease renewed 3600 ip
19:41:22 syslog: WAN IPV6 UP
19:53:39 syslog: Send out NTP request to ntp1.isp.sky.com
19:53:39 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
19:53:39 syslog: System time is up to date
20:04:58 syslog: [76736.800000] eth2 (Ext switch port: 2) (Logical Port: 10) Link UP 100 mbps full duplex
20:05:39 syslog: Lease renewed 3600 ip
20:11:21 syslog: WAN IPV6 UP
20:40:27 syslog: Lease renewed 3600 ip
20:41:22 syslog: WAN IPV6 UP
21:05:03 syslog: Lease renewed 3600 ip
21:11:22 syslog: WAN IPV6 UP
21:29:21 syslog: Lease renewed 3600 ip
21:41:22 syslog: WAN IPV6 UP
22:03:15 syslog: Lease renewed 3600 ip
22:11:22 syslog: WAN IPV6 UP
22:31:27 syslog: Lease renewed 3600 ip
22:36:47 syslog: Send out NTP request to ntp1.isp.sky.com
22:36:48 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
22:36:48 syslog: System time is up to date
22:41:22 syslog: WAN IPV6 UP
22:56:40 syslog: Lease renewed 3600 ip
23:04:24 syslog: [87488.841000] eth2 (Ext switch port: 2) (Logical Port: 10) Link DOWN.
23:11:22 syslog: WAN IPV6 UP
23:24:52 syslog: Lease renewed 3600 ip
23:41:22 syslog: WAN IPV6 UP
23:49:10 syslog: Lease renewed 3600 ip

[Bradley19G]

Just to add it is also resetting itself to 1970 on the dates(I had to remove all dates from the log because the post wouldn't go through until I removed them 

[cookiemonsteruk]

@Bradley19G 

Can you post your router stats as well

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[Bradley19G]

Hi there Cookie Monster , please  see attached 

[cookiemonsteruk]

@Bradley19G 

What is your guaranteed minimum download speed?

If you can run tests from my sky app and post the info in more about your connection

Also how many times a day is it dropping ie how many times does the internet light on the hub go red?

[Bradley19G]

 

Hi there , you can see al the information requested in this image. It is hard to say how many times this happens . In an hour last night o decided to track how many times my devices lost connection, however the weirdest thing would happen, say I was in a multiplayer game it would not kick me from the match like losing internet would, instead I would not be able to move/ teleport everywhere until the connection is restored, I would also be kicked from a party if i was in one. In an hour period the connection dropped 12 times 

1:50 am 1:55 am 2:am 2:02 2:03 2:06 2:08 2:18 2:25 2:26 2:37 3:06 

[Bradley19G]

Any ideas via what I have sent across ? 

[cookiemonsteruk]

@Bradley19G 

You are getting disconnections apparently due to dhcp lease renewal which can be a sign of a line fault as shown by being only 4Mbps above the minimum.

More obscurely is the TR69: wget failed - ConnectionError indicating a failure to connect to the auto confguration service

Apologies for losing track of the post.

I've escalated your post via the community chat. This link explains how it works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Bradley19G]

Thank you Cookie Monster , you have been a great help 

[cookiemonsteruk]

@Bradley19G 

Use a non safari browser as it doesn't play ball with sky or vice versa and remain logged onto the forum to catch to chat invite bubble. 

[Bradley19G]

Perfect thank you, should I keep it open now? Or is it unlikely to get anything at this time 

[cookiemonsteruk]

@Bradley19G 

From 08:00 later on this morning. Hopefully it will go thru today

[Bradley19G]

Awesome, thanks again Cookie Monster . I have had to work at a different residence the past two days and had been a nightmare lol. Fingers crossed resolved soon 

[Lisa-P1987]

Thank you for escalating this. We have now sent an invite to chat 🙂 

[Lisa-P1987 · Accepted solution]

Update - We spoke to the customer and their issue is resolved. Thanks 🙂