Internet dropping in and out

[Linda43]

For the past week or so the router's internet and voice have been turning amber, cutting off internet for a few minutes at a time. Here's the recent activity log and router stats:

17:09:57 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
17:09:59 syslog: TR69: Connect to Production ACS
17:09:59 syslog: TR69: Connection to ACS Complete
17:10:03 syslog: Voice Configured
17:10:05 syslog: TR69: Close ACS Connection
17:10:07 syslog: Voice Initialized
17:10:07 syslog: Voice Connecting
17:10:07 syslog: Voice HARDENING
17:10:08 syslog: Voice Connected
17:10:08 syslog: Voice Disconnected
17:10:13 syslog: Voice DeInitialized
17:10:16 syslog: Voice Configured
17:10:20 syslog: Voice Initialized
17:10:20 syslog: Voice Connecting
17:10:21 syslog: Voice Connected
17:20:32 syslog: ptm0.1 - WAN link DOWN.
17:20:32 syslog: DHCP lease invalid(WANoE). Connection DOWN.
17:20:35 syslog: Clear IP addresses. IP connection DOWN.
17:20:37 syslog: Voice IP Connection Down
17:20:37 syslog: [ 767.392000] Line 0: xDSL link down
17:20:37 syslog: [ 770.213000] Line 0: xDSL G.994 training
17:20:38 syslog: sky dhcpc client (v0.0.1) started
17:20:40 syslog: Voice Disconnected
17:21:02 syslog: [ 784.213000] Line 0: VDSL G.993 started
17:21:02 syslog: [ 796.213000] Line 0: VDSL G.993 channel analysis
17:21:02 syslog: [ 797.094000] Line 0: VDSL2 link up, Bearer 0, us=6000, ds=49000
17:21:02 syslog: [ 797.094000] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0
17:21:04 syslog: sky dhcpc client (v0.0.1) started
17:21:43 syslog: ptm0.1 - WAN link UP.
17:21:43 syslog: Received valid DHCP lease from server. Connection UP.
17:21:43 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6:

(removed)

17:21:53 syslog: WAN IPV6 UP
17:21:53 syslog: Voice IP Connection Up:

(removed)

17:21:53 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6:

(removed)

17:21:55 syslog: Voice Configured
17:21:59 syslog: Voice Initialized
17:21:59 syslog: Voice Connecting
17:22:00 syslog: Voice Connected
17:36:33 syslog: ptm0.1 - WAN link DOWN.
17:36:33 syslog: DHCP lease invalid(WANoE). Connection DOWN.
17:36:36 syslog: Clear IP addresses. IP connection DOWN.
17:36:37 syslog: Voice IP Connection Down
17:36:37 syslog: [ 1724.175000] Line 0: xDSL link down
17:36:37 syslog: [ 1727.219000] Line 0: xDSL G.994 training
17:36:39 syslog: sky dhcpc client (v0.0.1) started
17:36:41 syslog: Voice Disconnected
17:37:03 syslog: [ 1741.219000] Line 0: VDSL G.993 started
17:37:03 syslog: [ 1753.219000] Line 0: VDSL G.993 channel analysis
17:37:03 syslog: [ 1753.899000] Line 0: VDSL2 link up, Bearer 0, us=6000, ds=49000
17:37:03 syslog: [ 1753.899000] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0
17:37:05 syslog: sky dhcpc client (v0.0.1) started
17:37:39 syslog: ptm0.1 - WAN link UP.
17:37:39 syslog: Received valid DHCP lease from server. Connection UP.
17:37:39 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6:

(removed)

17:37:50 syslog: WAN IPV6 UP
17:37:50 syslog: Voice IP Connection Up:

(removed)

17:37:50 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6:

(removed)

17:37:51 syslog: Voice Configured
17:37:55 syslog: Voice Initialized
17:37:55 syslog: Voice Connecting
17:37:56 syslog: Voice Connected
17:48:57 syslog: TR69: Connect to Production ACS
17:48:57 syslog: TR69: Connection to ACS Complete
17:49:07 syslog: TR69: Close ACS Connection
17:49:18 syslog: TR69: Connect to Production ACS
17:49:18 syslog: TR69: Connection to ACS Complete
17:49:26 syslog: TR69: Close ACS Connection
17:50:33 syslog: ptm0.1 - WAN link DOWN.
17:50:33 syslog: DHCP lease invalid(WANoE). Connection DOWN.
17:50:37 syslog: Clear IP addresses. IP connection DOWN.
17:50:38 syslog: Voice IP Connection Down
17:50:38 syslog: [ 2562.158000] Line 0: xDSL link down
17:50:38 syslog: [ 2565.223000] Line 0: xDSL G.994 training
17:50:40 syslog: sky dhcpc client (v0.0.1) started
17:50:42 syslog: Voice Disconnected
17:51:03 syslog: [ 2579.223000] Line 0: VDSL G.993 started
17:51:03 syslog: [ 2591.224000] Line 0: VDSL G.993 channel analysis
17:51:03 syslog: [ 2591.689000] Line 0: VDSL2 link up, Bearer 0, us=6000, ds=49000
17:51:03 syslog: [ 2591.689000] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0
17:51:05 syslog: sky dhcpc client (v0.0.1) started

Tried using the service checker but that claims there's no issues with the internet or the broadband, but the internet is going down every 30-45 minutes (if even that!). Tried restarting the router multiple times and that didn't help. Not sure what else I can do here.

Moderator note: Removed personal/identifiable details

[jamesn123]

Hi @Linda43 
Your router stats show a line issue so you'll need to report it to Sky. The best way to do this would be via phone so they can send an engineer out to you.