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Discussion topic: Bizarre Wifi Issues

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This message was authored by: Anonymous

Bizarre Wifi Issues

Very annoying and random issues with Wifi today.

 

We run two seperate Wifi Networks on 2.4g and 5g using the standard Sky supplied hub.

 

This morning, 2.4g just died, as it does from time to time.

 

This is annoying at the best of times given some of our devices are connected to SSH sessions on the LAN and when the network just gives up the ghost, all those connections need to be restarted.

 

That aside, 2.4g finally came back but would show as connected to our devices but they all reported "no internet access".

 

The 5g network had no such issue. Wifi did disconnect when 2.4g died, suggesting the router was having some kind of "fit" but 5g returned quite happily.

 

2.4g continued to connect (albeit intermittently for a period) but also continued to report "no internet access" - and testing confirmed this to be the case, no onwards connectivity on the 2.4g network whilst 5g devices were ok.

 

Have to confess, this is a new one on me - under what circumstances does a router, even after a reboot, refuse to serve internet traffic on one wifi band but does so quite happily on the other?

 

We're out of contract in July and, given we've had numerous issues with disconnects (this is a different situation to what we've had before) and am getting to the point where we just can't rely on Sky.

 

Whatever this was today seems to have "settled" but leaves us feeling like the thing could go again at any time.

 

So if anyone has some sound technical rationale for this bizarre behaviour, would be interested to hear it - not wifi channel related as we've got ours on a clear channel and the Wifi side of this WAS connecting. Just not routing internet traffic.

 

Also, we've become out of synch with our Sky contract, TV ends in December, broadband in July.

 

Are Sky going to tell us "you get a discount for having three services" -  landline (never used so irrelevant), tv and Broadband - and mean that we won't save anything from the sky bill by moving?

 

Thanks for anyone who can answer either/or/both of these questions!

 

 

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This message was authored by: jamesn123

Re: Bizarre Wifi Issues

Posted by a Superuser, not a Sky employee. Find out more

@Anonymous 

How many devices do you have on the 2.4ghz band?

Do you have Sky boosters or Sky Q?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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