Internet dropping every day.

[SLB589]

 

Had this new broadband router for over 2 weeks now. Every day at random times the internet will start dropping every few minutes for a period of around 30 minutes or more. This can happen once a day or several times throughout the day. I'm not sure where to go from here, but obviously not happy - considering I need a stable internet connection working from home.

[jamesn123]

@SLB589 

Your line does show its dropped and the speed has also been banded which is a clear sign of a line fault.

I'll flag your post to Sky, look out for an email or message on the forum

[SLB589]

@jamesn123 @Thanks I appreciate it!

[Lisa-P1987]

Thank you for escalating this. We have sent SLB589 an invite to chat 🙂 

[Tom-W19]

After speaking with SLB589 we went through some troubleshooting steps and an engineer has been arranged by another advisor.

It was great speaking with you SLB589 and thanks again.