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Discussion topic: Internet dropout

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This message was authored by: seteverm

Message posted on ‎30 Jun 2025 01:20 PM

Internet dropout

Since going onto full fibre with new hub my Internet regularly drops out and I get a message WiFi connected without Internet due to poor quality.
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Avatar for Highlinder
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Superuser
This message was authored by: Highlinder

Message posted on ‎30 Jun 2025 04:56 PM

Re: Internet dropout

Posted by a Superuser, not a Sky employee. Find out more

@seteverm  Do you have a black or white router from Sky? Where you with Sky before upgrading to full fibre?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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This message was authored by: seteverm

Message posted on ‎30 Jun 2025 05:47 PM

Re: Internet dropout

Black box and was with sky before hand. Have powered down the white wall box and also the black hub box, left it for 8 minutes and on restart 10 minutes ok it seems to be behaving.  I'll wait and see how long it lasts!

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