Sky Community
Help
cancel
Turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Internet dropout

seteverm
Level 1
Level 1
‎30 Jun 2025 01:20 PM
‎30 Jun 2025 01:20 PM

Internet dropout

Since going onto full fibre with new hub my Internet regularly drops out and I get a message WiFi connected without Internet due to poor quality.
0 Kudos
Reply
2 REPLIES 2
Highlighted
Highlinder
Level 16
Level 16
‎30 Jun 2025 04:56 PM
‎30 Jun 2025 04:56 PM

Re: Internet dropout

@seteverm  Do you have a black or white router from Sky? Where you with Sky before upgrading to full fibre?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
0 Kudos
Reply
seteverm
Level 1
Level 1
‎30 Jun 2025 05:47 PM
‎30 Jun 2025 05:47 PM

Re: Internet dropout

Black box and was with sky before hand. Have powered down the white wall box and also the black hub box, left it for 8 minutes and on restart 10 minutes ok it seems to be behaving.  I'll wait and see how long it lasts!

0 Kudos
Reply