Internet dropout every evening

[10NCBRCWAAY]

At 7.15pm every evening my Internet drops, causing Sky Glass TV, along with all others devices, to lose connection.

[Highlinder]

@10NCBRCWAAY Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[10NCBRCWAAY]

 

[10NCBRCWAAY]

@HighlinderThanks for the quick reply

[Highlinder]

@10NCBRCWAAY  Could you post the sys log for around that time please. Also does anything happen within your property at this time of day?

[jamesn123]

@10NCBRCWAAY 

This can often be down to something else occuring at the same time. Perhaps a timed event like a plug timer, heating, hot water, oven, microwave etc. Or even a specific device connecting to your WiFi.  Is there anything like this that occurs?

[TimmyBGood]

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@jamesn123 wrote:

@10NCBRCWAAY 

This can often be down to something else occuring at the same time. Perhaps a timed event like a plug timer, heating, hot water, oven, microwave etc.

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A 'noisy' pump on a central heating system being triggered by a timer is a classic one.

[10NCBRCWAAY]

@Highlinder 

Here's yesterday's log from the affected time, yesterday Weds 12th April -

18:56:26 syslog: Lease renewed 3600 ip 5.65.19.220
19:16:40 syslog: [2066638.733000] Line 0: VDSL2 link down
19:16:41 syslog: Clear IP addresses. IP connection DOWN.
19:16:42 syslog: [2066640.863000] Line 0: xDSL G.994 training
19:16:57 syslog: [2066655.866000] Line 0: VDSL G.993 started
19:17:10 syslog: [2066668.529000] Line 0: VDSL2 link up, Bearer 0, us=11136, ds=48091
19:17:10 syslog: [2066668.534000] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0
19:17:40 syslog: ptm0.1 - WAN link UP.

19:17:40 syslog: Received valid DHCP lease from server.  Connection UP.
19:17:40 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [B240195B011270/3C8994279BC8/5.65.19.220/4.12.0504.R/2a02:c7c:2ec5:c800::1]
19:17:40 syslog: Send out NTP request to ntp1.isp.sky.com
19:17:39 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
19:17:39 syslog: System time is up to date

19:17:55 syslog: bind 0.0.0.0 - Address already in use

19:17:55 syslog: bind 0.0.0.0 - Address already in use
19:17:56 syslog: bind 0.0.0.0 - Address already in use
19:17:56 syslog: bind 0.0.0.0 - Address already in use
19:43:20 syslog: Lease renewed 3600 ip 5.65.19.220 

[10NCBRCWAAY]

@TimmyBGood 

@jamesn123 

I will check tonight when it happens again 

[Highlinder]

@10NCBRCWAAY  Did it happen again tonight?

[10NCBRCWAAY]

@Highlinder yeah, same as every night

[Highlinder]

Okay, so have you anything that turns on at this time of day, each day at this time. Now if you don't then it could also be someone that stays near by that is causing this. If you are able to discount that it is nothing in your property causing this then things do get interesting with the ISP and also then Openreach who need then to investigate this issue.

Had my own experience of this.

[jamesn123]

@10NCBRCWAAY 

Your log shows its an actual 'line drop' rather than any sort of issue with your public IP lease renewal or connection to Sky's servers. This backs up the likelihood of it being a timed event within your home so I'd recommend you do some digging.