Internet down

[Rachelmanning]

My Internet just stop working and now it won't start working.

[Joanneboug]

Mine stopped and won't come on again as well but when I do the check it's saying everything looks good 

[OneNess]

Same here. Tw15 area, **bleep**ing me off. This app is rubbish too.

[SSA14]

Same area as me same issues. TW15

[LizLe]

Aha so I'm not the only one. **bleep**.

[OneNess]

Annoying, tw15 area , can't call till morning. This App is **bleep** too

[SSA14]

App is just as **bleep** as their service. I have run the test 5x and every single time it says everything is fine when its clearly **bleep** not. Will be chasing compensation 

[Maxim79]

• Well Sky we can't all be imagining our Internet is down whilst you tell us it isn't. Will be looking for a new provider in the morning.

[OneNess]

Could be scheduled maintenance

[SSA14]

100% this is what annoys me with the App, I run a test when everything is working fine and App says issues with your wifi... now nothing is working the app is telling me everything is fine... make it make sense lol

[SSA14]

Would be notified if it was scheduled maintenance on app or text

[OneNess]

Could be scheduled maintenance as mentioned in a pinned post 2025 lol

[OneNess]

Well. I'm calling them in morning...we'll need look for number now considering ITS NOT IN HERE WHICH IS BLEEPING PATHETIC.... ISN'T IT SKY !!!! 😐😐😬

[OneNess]

When I do a like ...it tells me " sorry you don't have access to this page" Goes to show how **bleep** this APP IS

[Daniel0210]

All

When there are broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided.

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.