Internet down

[Lottoelooe]

Every single night my Internet goes down . I xan not watch tv in my bedroom from the hours of 2am and 6am this is EVERY SINGLE NIGHT! It is beyond ridiculous considering the amount I pay for this service. Im have VIP status yet I'm not receiving a VIP service.

[MaxiR]

Having similar issues, incredibly frustrating; actively looking to switch my account.

[jph1990]

Once again having the same issue, I pay ridiculous amounts for sky and get half of what I pay for 

[MaxiR]

What area are you in?

I'm London (NW8). Would be grateful if you could recommend a more reliable provider.

[Daniel0210]

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@Lottoelooe wrote:
I xan not watch tv in my bedroom from the hours of 2am and 6am 

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@Lottoelooe 

Do you have Sky Q in your room? The times you mention makes me think the Standby settings have kicked in if set the eco.

https://www.sky.com/help/articles/using-the-standby-settings

[Daniel0210]

@MaxiR 

I have replied to your own thread. 

[Lottoelooe]

No I've got the box downstairs, I'm using the inbuilt tv apps upstairs, nut Internet is down every night at these times