Cancel my account it’s end on 4th October 2024.

[Roseli]

Hello, following my broadband service since the beginning of September is terrible, the internet is not working, I don't know if it's because my contract ends on October 4th and that's why they reduced the service. I've been trying to talk on the phone for days and I can't. I would like to know how I can cancel my contract. I even received an email saying that I can already cancel due to this problem and they would even delete this charge for this month. But I can't speak. Somebody help me.  

[caesarome]

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@Roseli wrote:

But I can't speak. Somebody help me. 

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You will have to speak to someone if Sky have said you can cancel penalty free before the minimum term on your contract is up.

[Roseli]

Hello Roseli,

We know you have had some issues with your broadband speed and we've been working hard to fix it.

Unfortunately, we've been unable to resolve it as quickly as we'd want to, which means you have a right to leave your Sky Broadband and Talk contracts without incurring early termination charges. You can also upgrade your broadband product without any upfront fees. This applies up until your broadband contract ends.

If you are a fibre customer, you may also be eligible to claim money back under our speed guarantee by calling Sky. For more details about speed guarantee please visit sky.com/speedguaranteehelp.

As a valued customer, we'd love to talk to you about finding the right products and services that meet your needs.

Please call us on

(removed)

or go to sky.com/broadband for more information. 
I already have received email from sky team , but it's impossible to talk with this number. How can I resolve this issue please. 

Moderator note: Removed phone number.