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Discussion topic: Internet down

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Lucy20001000
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This message was authored by Lucy20001000 This message was authored by: Lucy20001000

Internet down

‎03 Aug 2024 06:06 PM

The internet  has been down for 3 days. We have carried out all the recommended tasks to no avail. Everything has been switched off and the router rebooted but no good. The TV just tells us there is no Internet connection.  Please advise on the next step. Can we do this by speaking to an advisor. Thank you

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Highlinder
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Superuser
This message was authored by Highlinder This message was authored by: Highlinder

Re: Internet down

‎03 Aug 2024 06:29 PM

Posted by a Superuser, not a Sky employee. Find out more

@Lucy20001000  Do other devices connect to the internet through your broadband okay?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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